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Privacy Policy

At Iconic Glow Limited, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website or booking our services.

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1. Information We Collect

We may collect the following information from you:

  • Name, email address, phone number, and other contact details

  • Booking details and payment information

  • Preferences and feedback about our services

  • Website usage data (e.g., pages visited, time spent on our site) 

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2. How We Use Your Information

We use your information to:

  • Provide and manage our services and bookings

  • Respond to inquiries and customer support requests

  • Send important updates, offers, or promotional materials (if you’ve opted in)

  • Improve our website and services

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3. How We Share Your Information

We respect your privacy and do not sell your personal data. We may share information with trusted third-party service providers who assist us with:

  • Payment processing

  • Website hosting and analytics

  • Marketing communications (with your consent)

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4. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications

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5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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6. Cookies

Our website uses cookies to improve user experience and analyze site traffic. You can adjust your browser settings to manage or block cookies if you prefer.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. 

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Accessibility Statement

At Iconic Glow Limited , we are committed to making our website accessible to everyone, including people with disabilities. We strive to ensure that all visitors can access information, browse services, and make bookings with ease.

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Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines (WCAG 2.1) to provide a website experience that is inclusive, clear, and user-friendly.

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Known Limitations

While we work hard to make our website accessible, some content or features may not yet fully meet accessibility standards. We are continually updating and improving our website to address these limitations.

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Getting Assistance

If you encounter any difficulties using our website, or if you need information in an alternative format, please contact us:

Email: iconicglowlimited@gmail.com
Address: 1A Red Lion Yard Rear of 43 Bridgegate S601PN

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We welcome your feedback and will do our best to provide the information you need in a format that works for you.

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Terms & Conditions 

Sunbed Usage

  • Clients MUST be over the age of 18.

  • Clients are limited to a maximum of 15 minutes per day.

  • There should be a recommended gap of 48 hours between sessions, with a minimum of 24 hours between sunbed sessions.

  • It is recommended that no more than 3 sessions per week are undertaken.

  • The recommended maximum is 60 sessions in a 12-month period.

    Sunbed Passes

  • Passes are valid for up to 6 months from the purchase date.

  • Passes are non-refundable and non-transferable.

  • Passes cannot be shared between clients.


Unlimited Sunbed Passes

  • Unlimited passes are valid for 2 weeks or 1 month from the purchase date, depending on the option purchased.

  • Unlimited passes are non-refundable and non-transferable.

  • Unlimited passes cannot be shared between clients.


General

  • By using our sunbeds or purchasing passes, clients agree to follow these guidelines to ensure safety and compliance with recommended tanning practices.I

  • Iconic Glow Limited has the right to refuse service if these terms are not followed.

Refund Policy

At Iconic Glow Limited, we strive to provide safe, high-quality sunbed services and products.

Please note:

  • All sunbed sessions, passes, and unlimited passes are non-refundable.

  • All products purchased in-store or online are non-refundable.

  • Refunds cannot be issued under any circumstances, including change of mind.
     

We encourage all clients to ask questions and confirm purchases or bookings before completing payment to ensure satisfaction.
 

If you have any concerns or issues, please contact us and our friendly team will do their best to assist you.

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